Training & Development

Violence/Aggression, Managing Conflict, Lone Working and Personal Safety

How often do organisations wait for a critical incident before deciding that training and appropriate policies and procedures are necessary? This may be your organisation or you may be aiming to be one step ahead to ensure you comply with current legislation by demonstrating good practice - before a serious incident occurs. Whatever your situation, now is the time to act.

Working with the public is challenging on a daily basis. Ensuring your staff and managers are equipped with the skills and knowledge to deal with them effectively is vital. With our course you can help them avoid taking unnecessary risks, manage conflict with colleagues and customers, defuse difficult situations and ensure they comply with current legislation.

Our work in this arena has been with a range of companies including working as a Training Consultant for The Suzy Lamplugh Trust ( National Center for Personal Safety), Local Authorities, Health Authorities, Charities and Private Sector organisations.

Assertiveness and Self Esteem

Effective Presentation Skills

First Steps in Management

Personal Development

Other Programmes